Shipping Policy

📦 SHIPPING METHODS & DELIVERY TIME

Please allow 5–10 business days for order processing and 6–14 business days for standard shipping (delivery times vary by location).

After placing your order, you will receive an order confirmation email sent to the email address provided at checkout. Once your package has shipped, you will receive a shipment confirmation email with tracking details so you can monitor your delivery.

Please note: These delivery timeframes are estimates only. Eloria does not guarantee exact delivery dates; however, we always strive to ensure your order arrives within or before the estimated timeframe.

To avoid delays, please double-check all shipping information before submitting your order. If we need to contact you to correct address details, processing time may be extended.

Your package may be delivered by your local postal service or courier. Most orders arrive with regular mail service. If you are not home at the time of delivery, a notice may be left with instructions for collection or redelivery.

🚫 Important

We do not re-ship packages returned due to incorrect or incomplete addresses, or due to customer unavailability.

If your tracking information shows your order as delivered but you have not received it, please contact the shipping carrier directly to resolve the issue.
Eloria is not responsible for packages marked as delivered by the carrier and cannot issue refunds or store credits in these cases.

🌍 CUSTOMS & REGULATIONS

Your local customs office may occasionally require additional documentation or extended processing time to release your package. These delays are outside of our control.

Please review your local postal regulations regarding restricted items before placing your order.

Eloria is not responsible for packages seized or held by customs authorities. In such cases, you may contact us at:

📧 support@eloriabeauty.shop
📞 +1 307-275-8655

Replacement shipments may be arranged at an additional cost.